Surmounting Access Control Obstacles — Part II

(Editor’s note: This is the second in our two-part series on access control. Please access our most recent blog for Part I.) 

Obstacles

 

Access control systems aren’t perfect. Obstacles must be surmounted.

 

One of the biggest is getting our people on the same page with our customer’s network person. That’s why we focus heavily on communication during and after the installation. Additionally, each physical structure we service is different. Our solution must be different to meet the demands of the building. That also requires close communication to adapt our installation to protect the facility AND meet the requirements of the customer.

“You can never get too high or too low on yourself about the installation. You have to stay even-keeled because not all are easy. There are complications and changes in every job,” Greco said.

 

“If we hear from our customer and our technicians that they got through the obstacles, we’re happy and head on to the next job. One installation could go great and another could be difficult, so it’s important to keep yourself mentally in the middle to do your best work,” Greco explained.

 

H&S provides multiple electronic security services to large, medium-sized and small businesses, along with homes. But access control systems are probably our toughest to install and sell.

 

Danny relies heavily on his strong experience to get the sale and installation right. Sometimes, important questions go unasked. That’s when he has to be on top of his game to answer those unasked questions so the final product exactly meets the customer’s specifications.

 

It’s all in a day’s work for Greco and the other sales staff and technicians working out of our Pewaukee and Stevens Point offices. Listening to our customers, communicating consistently and following up makes every one of our access control projects flow more smoothly and keep the customer’s facility expertly protected.