Security FAQs

Got questions? We’ve got answers!

Here are some of the questions we get asked the most and their answers.

Troubleshooting

How do I silence an alarm?
How do I stop my keypad from beeping?
What does it mean when my system says communications failure?
How can I change the battery in my wireless device?
My alarm system went off accidentally. I quickly put in the code and shut it off. I waited for a call but never received one. Is something wrong?
How can I test the system myself?
How can I prevent false alarms?
Changes-related

Do I need to let you know if I have changes with my phone system?
Do I need to notify anyone if I am remodeling?
Camera-related

Do you install cameras in homes?
What does the customer receive in a basic security camera installation?
Alarm system-related

Will my alarm system still work during a power outage?
Will my system still work if phone lines are down or someone cuts my phone line?
Do I need to notify anyone that I installed an alarm system?
What if I need to know when my system is armed and disarmed?
Why do I need a passcard?
Why should one person be responsible for managing my alarm system?
What if I want to give the Command Center special instructions?
Can you take over an existing security system?
Are there reasons other than theft, liabilities or break-ins/vandalism that a home/business should think about when considering an intrusion or camera system?
Pricing-related

Can I get a quote over the phone?
Can you give me an exact price over the phone?
Insurance & warranty-related

Can I extend the warranty on my system?
Does installing a system mean we save on insurance?
Didn’t find what you were looking for?

Contact us with your questions here.