Don’t expect a hard sell when one of our H&S Protection sales representatives stops by your place. That’s not our style.
Instead, expect our representative to ask about you and your business, find out what makes your business tick, and what security issues you might have. Listen to Dave Kwasinski, H&S Sales Consultant, as he describes his approach:
“After initial introductions, I want to find out about their business and why they want security. Depending on the circumstances they bring up, I’ll let them know what we can provide that fits their situation.”
On a recent ride-along with Dave, we were able to get his views on sales calls, and why businesses in the market for security should consider H&S Protection. He’d recently worked with a candy store that was dealing with theft issues. Kids and adults were stealing chocolate from the shelves.
“We installed a video system that positions the cameras where the shoplifting occurs. By targeting those cameras, the business should be able to catch them red-handed,” Dave explained.
When the images capture unlawful actions, the business owner provides that footage to the police for enforcement, or the owner can hold it over the perpetrators to keep them out of the store, according to Kwasinski.
“The customer needs to know we’re going to stand 100 percent behind anything we install. Too many companies do the install, then disappear. Or the customers don’t get the support or service they deserve,” Dave explained.
“I bend over backwards for the customer. It’s something I’ve always done. Even after we install the system, I’ll come out and help train the customer and make sure everything is running well,” he said.
Dave puts his money where his mouth is, having installed H&S technology in his own home to help him better understand how to plan and operate the system. That’s knowledge he shares with customers. “It’s a hands-on experience,” he said.
Dave Kwasinski’s approach to selling is the H&S way and it can be expected from all of our reps.
Oh, and BTW, Dave laughed when thinking back on the candy story visit, “Man, that chocolate is good.” One of the benefits of helping the candy store owner.