We have participated in the United Way for over ten years in our combined Waukesha and Stevens Point offices. This year, the combined pledge from employees in the two offices is $5,429, and H&S Protection will match that amount to double our company’s contribution, for a total of $10,858.
We’re proud to contribute to the causes the United Way supports in southeast and central Wisconsin, where H&S Protection’s two offices are located. We’re also proud of our strong employee commitment to contributing, as annually we have close to 100 percent participation. It means a lot to us to help causes that improve the lives of others in the communities we serve.
One of the reasons we selected the United Way as a way for us to give back is because of their strong return on investment (ROI). Of money that is contributed, it is normally considered a very good return if 66 percent of your dollars go to the core services delivered by the programs. For the United Way, close to 90 percent of their dollars go to core services. We appreciate that the money goes where needed rather than into administrative costs.
Just last year, the Waukesha/Milwaukee chapter of United Way contributed to services that provided help to 34,200 people, according to Madi Catalano, who serves as a Loaned Executive for the Waukesha/Milwaukee United Way chapter. United Way vets their agencies, demonstrating transparency in financials and in how many people served.
As an example of the agencies in the United Way umbrella, Family Service out of Waukesha provides mental health services and has expanded its offerings to schools, according to Faith Holley-Beal from Family Service. They provide counseling to those in need and through their expansion now are in 14 school districts in southeast Wisconsin and 30 schools overall.
We are proud to support these types of services through the United Way.
(Editor’s note: This is Part III and the conclusion of our Bar Cameras blog — The Hardware Store. Thank you for joining us.).
The Hardware Store
Though H&S scopes out materials before each installation, there are times where additional parts are needed. Sometimes they need to be ordered or a member of the team brings it out to the site. And sometimes the technicians head to the hardware store next door to keep the process flowing.
Hills takes a couple of trips across the street from the BR to pick up conduit couplers and later to conduit pipe. A big part of a successful install is having the right tools for the job.
“It’s good to have a hardware store next door,” Hills chuckled, after picking up 10 feet of conduit pipe for $9.55. “Hopefully this is our last visit,” he laughed while talking with the woman sales clerk as he paid.
Before putting in the last two cameras, Hills and Mence must run the conduit piping to a junction box, where the cabling will then be directed right and left through more conduit piping to their final destination: the two corner cameras. “It’s a very methodical process,” Hills said.
Threading the cabling through the conduit piping is done manually, either with or without fish tape (harder plastic wiring taped to the cable to ease it more quickly and easily through the piping). In this case, Mence pushes the cabling through, while Hills navigates the fish tape, pulling the wiring through from the far end of the metal tubing.
As Hills and Mence wrapped up the final stages of the install, connecting the cabling to the two outdoor cameras, they looked forward to their next assignments with interest. Hills is scheduled for a security system install in New London, WI, and Mence will head to Beaver Dam to put in alarm communicators. Both enjoy the diversity of the assignments, the drive time through central Wisconsin and getting to interact with new people.
With the cameras connected, Hills and Mence put the finishing touches on the BR project, getting the internet connection and firing up the DVR (Digital Video Recorder) to test the cameras’ connectivity.
Of the eight cameras, seven come up the screen. Hills troubleshoots, changing ports with the cable to see if that is where the problem lies. No dice.
He heads downstairs and out back to check on the cable connection to the camera, while Mence checks on the camera angles indoor to ensure they aim in exact direction that the customer wants.
As Hills returns with no success in bringing up the eighth camera on the screen, he gets on the phone with the equipment supplier to let him know about the problem and see if he can solve the problem while he’s onsite. They determine it’s likely a faulty DVR, and it must be replaced, and Hills contacts Lukasavige to let him know about the glitch. With the customer, Hills decides the following Monday H&S will bring a new DVR to the business.
Hills gives the BR staff a tutorial to operate the system, navigating the mouse to demonstrate where to click on the screen for various functions. He promises to give them further instructions the following week when he returns with the new DVR to ensure they are comfortable and up-to-speed on the system.
As Hills and Mence cleaned up, Hills noted the importance of leaving the site as clean as when they arrived, and: “The most important thing is making sure you have all your tools.”
Ironically, he began searching for his drill, first outside, then inside the BR, before coming back outside and finding it next to where he’d finished the final camera install. “That’s what I’m talking about,” he laughed.
“You need to have a backup for your tools. If you lose a cutter, you better have another cutter ready,” he observed.
(Editor’s note: This is Part II in a series from H&S Protection on a recent bar/restaurant video camera installation to give customers insights into how we protect their businesses.)
Weather and Heights
The day turned humid and hot after starting out with drizzling rain. “The weather can determine a lot about a job. Not WHETHER to do something, but WHEN we do it. It’s tricky in the winter, for example. We can be working in temperatures below zero on outdoor installations and we have to figure out how to work around that. We’ll take turns. One guy works for a while, then goes inside to warm up his hands while the other guy takes over,” Matt Hills explained.
Hills can only remember a few times that a job has been postponed due to weather. Wind and heavy rain can be tricky. If you’re on a lift, for example, wind and rain pose serious safety concerns.
“We take ladder safety extremely seriously. It’s super important. You could die from a 20-foot fall and we work at heights of 20 feet pretty regularly,” he said.
Walker Mence got a taste for heights as a rock climber when he was younger. Crawling through attics on installations, he said he found he “kinda missed” the thrill of heights from his rock climbing. Now he gets the call from H&S when there’s a crawl space: “When we’re in a kitchen or bar and we need someone to crawl into a small space, I hear, ‘Send Walker in there’,” he chuckled.
Coworkers and Customers
Mence and Hills have known each other since high school and have a friendship along with their professional connection. After Hills screws in the four-square box, he also caulks the connections to make sure the seal is tight to keep water out. The two then begin bantering as Hills looks for one of his tools:
“That’s the other thing you have to watch out for – your coworkers stealing your tools,” Hills joked.
“I always give you your tools back,” Walked chuckled in reply.
Both noted they enjoy working with each other and talking with customers. “We’ll joke around, but also be professional. I show them I’m a person, too, and not a robot putting the system in,” Hills said.
“I’ve worked in factory environment and now I’m outdoors meeting people. Each install is different,” Mence added.
(Stay tuned for Part III of this story.)
(Editor’s note: This is Part I in a series from H&S Protection on a recent bar/restaurant video camera installation to give customers insights into how we protect their businesses.)
Once a security systems sale concludes, our installation team goes into action. Recently we followed Matt Hills and Walker Mence as they finished an eight-camera indoor/outdoor (six indoor, two outdoor) installation at a bar/restaurant in Amherst, WI.
Operations develops a scope of the install, preps the installation team and determines the most convenient time for the customer so H&S doesn’t impede during high traffic customer hours. In this case, Matt and Walker started on Monday, when the BR (bar/restaurant) was closed so they could get most of the work done with no business interruptions. Tuesday, they finished the project in time before the BR opened later in the day.
“We make a big effort to get everything done in the high traffic areas when the business is closed. We don’t want to impede customer service. Jeff (Lukasavige, Operations Manager) puts that into our calendars,” Walker explained.
Work began Tuesday with all four indoor cameras placed per the customer’s direction and with professional insights from H&S personnel. Additional wiring and drilling through the backwall concrete was required for this two-tiered install.
Walker took on the finishing touches of the indoor cameras Tuesday, while Matt jumped on the drill. “We’ve got to start with a smaller hole and then if we need to, we’ll work our way onto a bigger one,” Matt observed.
Before firing up the drill, Hills put in his earplugs and went around to each member of the BR staff to offer them ear protection as well. “We make sure to give earplugs to the cook staff. I always carry extra ear plugs,” he said.
“This is the fun part,” Matt said, as he fired up the drill, applied force to dig the bit in, and the dust started grinding out. Punching through after several minutes, he explained how the next step was to run conduit through the hole for the two outdoor cameras.
While Matt examined his work downstairs, Walker put the finishing wiring touches on cameras upstairs.
When Hills went outside to admire his handiwork, it wasn’t quite up to his standards. To get the right angle on the mount once he ran the cabling through the concrete, Hills decided he needed to drill a slightly stepper angle through the wall.
His second drill session deemed a success, Hills inserted tubing, then threaded the cabling through the hole. He attached a four-square box, and slid the cabling through it before beginning the next step: running conduit pipe to the back of the building and then right and left to the corners.
(Stay tuned for parts II and III of this story.)
Friendship led Walker Mence to H&S Protection. A friend of Matt Hills since high school, Matt knew Walker had just left his previous job a little over a year ago and figured he’d be a good fit with H&S.
“After talking with Matt, I met with Mike (Horgan, H&S Co-owner) and Jeff (Lukasavige, Operations Manager) and they said I had the personality type they were looking for. I’ve been way happier here than any other job I’ve had,” Walker explained.
Previously, Mence had been driving a forklift for Capstone Logistics in their warehouse, also helping to train employees in facility setup. He was there 2-3 years, and before that had stints at Hobby Lobby, working in customer service and a grocery store.
“I really like the variety of the jobs I work on here at H&S. It’s never repetitive,” he said.
As an Alarm Technician at H&S, Mence installs and services camera, fire, burglar alarm and access control systems.
He’s also a new father, as his wife of 7 years, Alorah, gave birth to their daughter Liliana August 14.
“I’m a big gamer,” Mence said of his side interests. “I’m into video and board games and have hosted board game nights. I’m also diving into learning the piano. It’s an absolute joy.”
He used to be a rock climber, but with less time on his hands these days, he hopes to get back to that at some point in the future.
Walker describes H&S as “close knit.” Everyone gets along. It’s more like a family than any other job I’ve had. People know each other better here and are super nice. I felt like a number at some of my previous jobs.”
He finds his current position intellectually engaging. “Everyone works together to solve a problem – sales, technicians, customer service. We improve together.”
One of the advantages Walker sees in his position is the ability to go into different work environments on a regular basis. “We get to go into businesses, homes and meet people in the communities we serve and get to interact closely with them,” he observed.
He cited as one example an antique store where he’s worked on the install. The store peaked his curiosity and he took his wife there a few days later. “When you do work for a customer, you get to know them and what they do, so if you go back, they recognize you.”
Mence not only likes his job, but is excited to take what he’s learned in his position and apply it to his own home. “I want to personalize it for our house. Maybe put a camera in the baby’s room,” he said.
He’s also found that his family members are interested in what he does and look to him for answers on security and installation questions.
“This is the first job where I have no worries when I get up in the morning and get ready to go to work. It’s nice. I’ve worked in a meat packing plant and would sit in the parking lot and dread going into work.”
Giving his gaming personality, Mence sees advantages that gives him when installing a security system. “Gamers access problems differently. It’s a good fit for this job. New games have new rules and gamers have to learn them. If you go to an installation and there’s a new panel, you need to tackle it and figure it out. In both cases you’re have to take what you know and apply it in a new environment.”
If you need to reach Walker at H&S Protection, you can email him at firstname.lastname@example.org, or call him directly at 715-347-2332.
Cleaning up is a big deal. We know how we personally feel when a service technician comes into our home and leaves behind dirt, wood shavings or other side effects from their work: Not good. Everyone wants their home or business to be exactly the way it was before the work commenced.
That’s a big reason we work hard to train our staff to clean up thoroughly when they complete their customer visits. We expect your home or business to be clean to your specifications when our people leave the job. As a customer, you should expect that level of professionalism from H&S Protection. If you don’t receive it, we strongly encourage you to contact us so we can make it right.
Cleaning up on a job site after the work is done isn’t complicated. But it is something that should be done correctly after every service call. Our cleanup standard ethics are to make sure each job site is spotless daily when our technicians leave your site.
Expect no less from H&S. We know cleaning up is a big deal for you. It certainly is for us.
Cindy Malcolm appreciates making a positive impact on the lives of others. It’s one of the reasons she appreciates working for H&S Protection out of our Stevens Point, WI office.
“This company has made a huge difference in the lives of many people. With generations of experience and lots of knowledge, you are choosing a good company,” she said.
She was drawn to H&S after seeing a job posting online, and has been with H&S for a year. Previously, she worked at Northcentral Technical College as an Assistant to the Business and Industry Department.
At H&S, Cindy serves as an Administrative Assistant. Her primary duties are to answer phone calls, process jobs, create files for our technicians, and client account management.
In her spare time, Cindy’s hobbies include working out at the gym, reading, gardening, and hiking. She has a wonderful son, Kaleb Malcolm.
You may reach Cindy directly in our Stevens Point Office at 715-344-0727 or by emailing her at email@example.com.
If you look for a home or business security services company in Wisconsin, what makes a company standout? One quality we believe here at H&S Protection that separates us from other Wisconsin-based security firms is the fact that each Monday morning we sit down as a full team at both our Stevens Point and Pewaukee offices, and go over upcoming projects. That’s our Ops (operations) meeting.
This may sound boring. It’s not. It gives our people an edge and helps us provide you with the exact products and services you want in an installation. We dig into problems and troubleshoot. You’ll find lively discussions occurring at 7:42 a.m., discussions that refine our projects to meet customer specifications. It helps ensure our costs stay in line, and that we deliver the products and timeliness you seek.
We couldn’t do those things without the Ops meeting. You won’t hear of many other family-based security companies putting this extra effort into holding a meeting when service and sales staff could be out on the road. We take this extra step because we believe in doing each job right. And because the Ops meeting makes a positive difference in our installation and service calls.
H&S Protection takes the extra step. That’s important to us and we hope it’s important to you. When you hire us for a job, we’ll fine-tooth-comb it in our Ops meeting. You might snooze through that meeting. We won’t. It’s important for us put ideas on the table and bat around solutions. That keeps us on our toes, and means we’re going to always deliver to our customers the best solution possible. We hope it also sets us apart from our competitors.
Give us a call or check us out on the H&S web site.
Late last month, H&S employees completed our annual roadside cleanup. We’ve picked up debris along the road we sponsor in Stevens Point because it’s the right thing to do for our community and the environment. We’re proud of this commitment.
Employees picked up plastic bottles, bags, cans, paper bags and assorted other items discarded by the side of a two-mile stretch of Highway 66 between Stevens Point and Wisconsin Rapids. Ten staff members completed the cleanup.
Team members traveled from our Pewaukee, WI office to participate and help keep Central Wisconsin beautiful.
“We’ve been doing this for many years because we’re committed to not only protecting homes and businesses with our security services, but also protecting our environment for future generations of Wisconsinites,” said H&S Co-Owner Mike Horgan.
Monday through Thursday:
8am to 5pm CST
Friday: 8am to 4pm CST
N8 W22520 Johnson Dr
Phone: (262) 574-7777
Fax: (262) 574-9088
Stevens Point Office
901 Clark Street
Stevens Point, WI
Phone: (715) 344-0727
Fax: (715) 344-0728