Leaving aside COVID-19 and the current restrictions we live with today, meeting face-to-face with H&S Protection representatives is a strong selling point for us as a company. We want you to know us. We want to answer your questions in person. We want to get to know you better so we can help you pinpoint the best security system for your home and business.
We want to emphasize that personal interaction because that’s not true about all companies in our industry or even the products that are offered through the DIY (Do-It-Yourself) market. Finding someone to speak with directly from a DIY product offering is not the same as giving H&S a call and being connected to one of our sales associates.
The DIY market serves a purpose in our industry. Certainly, that is an avenue for some who want a cut-rate basic system; and are willing and able to figure things out on their own.
But, if you want an approach tailored to your needs which takes into account the nuances of your office, building, manufacturing facility or home, H&S gives you those added insights to craft your best solution while using professional-grade equipment. We’ve learned a lot over the years. Our sales staff is experienced, responsive and asks the right questions.
We live up to our promises. We ask you to hold us accountable. That’s why we’ve flourished as a family business for 60 years.
Dave Kwasinski recently received a referral from an existing customer of H&S, who was building a new home. He had the blueprints. He didn’t know much else. He walked in the door, not knowing the homeowners were hearing impaired.
Dave, a Security Consultant in our Pewaukee, WI office, was taken aback. He didn’t know what to do. What happens when the alarm goes off? How do you design a solution for a hearing-impaired family? When the alarm goes off, there’s a challenge – how will I make sure they are notified effectively, safely and efficiently?
Dave dug in. He worked on a security system based on the blueprints he was provided. He worked with electricians on a few wire runs in new house. He researched. He knew this: When the alarm went off, the homeowners wouldn’t hear the siren.
What to do? Designing a device for a hearing-impaired family was the solution. But how to go about that? Dave didn’t know. He thought of how a clock could vibrate a bed. Perhaps alert the family in a novel way.
He sat down with our partners at Alarm.com. They have multiple products and services to deal with fires, floods, break-ins, sound, lamp modules. They must have something to turn on and vibrate a bed, right?
Maybe not. Dave explored options with a manufacturer of equipment that provides a product line specifically designed for hearing impaired people and together with Alarm.com, came up with a solution: A bed vibrating device that would trigger when the alarm system went off due to an intrusion or a fire; including wireless strobe lights in the bedroom and living room. This would wake the homeowners. Sounds kinda simple, but it took a lot of exploration, discussion and innovative thinking.
“It was a learning curve for us. We spent a lot of time on it. It took multiple trips to troubleshoot different solutions. Now someone who is hearing impaired can be safer in their home, knowing that we have designed a system that would work specifically for them to help them get a better night’s rest” Kwasinski explained.
“It’s pretty neat. It was quite a learning curve but an amazing experience,” he said.
Now, the family has a health and well-being system, and will be notified even if they are sleeping. “They were very appreciative of it,” Dave observed.
H&S is a custom security company. We offer solutions using all our tools.
A special message from H&S Protection Co
Who says that roller derby and security can’t go together? Certainly not Nicole Jacobitz, H&S Protection Office Administrator in our Stevens Point, WI office.
She’s found a job she enjoys with H&S and a love of roller derby outside of work. “My immediate family is really my roller derby family – I spend the most time with all 27 of them. My teammates are all so amazing. I absolutely love it,” she enthused.
Roller derby serves as Nicole’s “very expensive hobby,” she laughed, because unfortunately she does not get paid to play. She also got voted B-team captain this season.
Nicole fits roller derby around her H&S duties which include a mixture of different things throughout the day. That includes customer service, shipping/receiving, processing invoices for accounts payable, reviewing daily alarm reports and troubleshooting any issues that arise from them, assisting co-workers with accounts, and a lot of other miscellaneous things throughout the day.
(Photo courtesy Tina Stearns}
She started with H&S in April 2019 after ABR assisted her with job placement. Previously, she worked at RR Donnelley in Plover, WI in the New Product Introduction Department, setting up and maintaining product information for kits built there. In addition, she works as a professional piercer at Mothers Approval Tattooing in Stevens Point and has since the end of 2015.
In addition to the joy of playing roller derby for the Mid-State Sisters of Skate, Nicole enjoys “recruiting for our roller derby league.” She also enjoys “spending time with friends and loved ones, getting tattoos, working on my piercing website, comic books, board games, pizza, going on out-of-town adventures and concerts.”
(Photo courtesy Lynne Whitehorn)
When asked by others about H&S, Nicole tells them, “H&S is a really great local company that cares about their customers and we offer some really cool products!” You can reach Nicole directly at (715.344.0727) or firstname.lastname@example.org.
A special message from H&S Protection Co-Owners Steve Garritson and Mike Horgan:
The current chaotic climate with the coronavirus worries all business owners, including us here at H&S Protection. What you SHOULDN’T worry about is whether our security systems are protecting your premises. Our technology and service commitment to you will never waver during this extended disruption to our routines. We will be there for you.
That’s why homes and businesses put in security systems, whether access control, cameras or an alarm system – to protect the premises while they are away (and even when you are there). If your business has had to close due to the coronavirus, our system continues to give you a peace-of-mind solution so you know what is going on when you’re not there. We offer the ability for you to monitor through your smart phone. Our monitoring service can cover you for your fire or burglar alarm.
Though we too are constrained in the current working environment, our doors aren’t closed. We remain available to take your calls, especially in emergencies. We recognize these are uncertain times and some businesses may not want anyone from the outside into their facility, home or building. We will work with you to address any operational issues in these situations over the phone or remotely, as necessary, or by developing a schedule that gives you the protection you seek for your team as our technicians work to resolve any issues.
We also would like to assure all our customers that we are taking all the recommended precautions by our state and federal officials: keeping a proper distance; regular hand washing; mandating employees stay home if any symptoms of the virus emerge; self-isolating if they know they have been in contact with someone who has tested positive; cleaning the surfaces regularly both at our two offices and when we are onsite for a job.
During this cautious period we’ve entered, we pledge to remain available to address any of your concerns. We have our sales staff taking new training to be better prepared to serve you in the months ahead. We have staff working from home to ensure social distance. We have webinars set up for our employees to learn more about the products and services we offer you. All of these help us better serve you.
We will not waiver in our customer support. We will help remotely, as necessary, work onsite. We WILL continue to provide you the service you’ve come to regularly expect from H&S Protection.
Lindsay Sarozek likes to keep customers happy. She gets to do that in multiple ways at H&S Protection.
On a recent morning, Lindsay was filling a number of orders from customers, part of her position as a Customer Service Representative at H&S. She processes incoming shipments, customer call-ins, schedules appointments for services prior to a visit from one of our technicians, handles billing and orders parts. It’s a broad umbrella that keeps her busy and customers happy.
It was through the initiative of H&S’s Matt Ballentyne, that Lindsay ended up at H&S. It’s not an unusual scenario. Often, current H&S employees reach out to their friends to invite them to apply. That’s what occurred with Sarozek. After a lengthy rehab from back surgery, she’d been volunteering at a friend’s business when Matt reached out to her.
“I quickly sent in my resume, and as they say, the rest was history,” she laughed.
Previous to that, Lindsay had worked at Town Bank as a Credit Administrative Assistant.
Lindsay has been married to her husband James for 16+ years and they have three children – Preston, and twins Jared and Courtney. She spends a lot of time at her kids’ sporting events in her spare time, including baseball, basketball and swimming. A recent weekend was a whirlwind for her, driving and watching swim meets. “There’s not a lot of free time,” she joked.
Lindsay continues to volunteer at her girlfriend’s business and helps with activities related to her kids’ sports activities. “I enjoy camping, too,” she added.
She recommends H&S Protection as a “locally-owned business. All of us have a personal role to take, and we have all the experience of a bigger company.”
If you’d like to speak with Lindsay directly, she can be reached by email at email@example.com, or call her at 262-574-7777).
H&S Protection doesn’t install your father’s security system anymore. While the wireless/cell aspect of today’s systems is important, the main emphasis behind “not your father’s security system” is that they do so much more today than they did even 10 years ago, much less 25 years ago. And those changes are designed to provide customer convenience and options.
Wired systems reliant on your home landline telephone are more and more a thing of the past. Wireless connectivity is the next generation. It’s the here and now, and where the electronic security industry is headed in terms of the products and services we offer our customers. At a recent home show in Stevens Point, H&S Sales Consultant David Horgan spoke to an audience on this changing environment, the pluses for our customers (by eliminating a land line, you can save on that monthly bill), and the other new options we provide our customers.
Working with Alarm.com, H&S provides a host of services through your smart phone. The goal is to integrate your security system with home automation. A “one-stop app” is another way to look at this. You have all the functions necessary through Alarm.com.
That means through your phone you get interactive security, video monitoring (just open the app to view clips), energy management (set your thermostat), or even automation (put your lighting on a timer). Each of these, and more, are designed to provide our customers convenience, protection, savings (better home or business energy management) and peace of mind (Oh, it’s a security system too!)
Gaining greater awareness and control over home devices provides our customers convenience and security. They can make the changes they want when they want. Staying abreast with technology is why we’re no longer your father’s security system. We’re embracing the next generation.
There are probably only a handful of people in the world, if even that many, who’ve gone from a job deboning beef to installing security systems. H&S Protection’s Russ Zanow is one of them.
He never considered the change until faced with Cargill closing down its operations in the Milwaukee area, which eliminated his job about six years ago. Needing a job, encouraged by his mother and knowing H&S’s Danny Greco, who urged him to apply, Russ stopped by the H&S offices in Pewaukee, WI to meet with Operations Manager Mike Solomon.
“I filled out an application, and they gave me a call, and I came in for the interview,” Russ explained.
It’s different from working in a beef processing plant, that’s for sure. When Russ was at Cargill, he could eat anything he wanted. “It was physical, demanding work, and I burned a LOT of calories every day, so I could eat anything I wanted and not gain weight. It was a fun job. You got to meet people from all walks of life,” he said.
At H&S, Zanow continues to get exercise in his position as a security systems installer, up and down ladders, crawling through tight spaces and hauling equipment. He also continues to meet people from all walks of life as his assignments take him to many different types of businesses throughout Southeast Wisconsin.
“The bulk of my day is troubleshooting and installing low voltage electronics. Finding out what works, what doesn’t and troubleshooting and fixing what needs fixing,” he said.
When Russ leaves a site, he makes sure the customer is pleased with the system and cleanup. “It’s very important when you leave that the site is as clean as when you arrived,” he said.
“H&S does really good work. We’re thorough, and though we’re not the biggest company, we are very customer-oriented. Nancy DeSandre makes it her problem if a customer has an issue. She’ll get one of our technicians out to help the customer quickly. H&S cares, and our people are knowledgeable on the technology we install and service,” Russ said.
Russ and his girlfriend Summer have a new baby girl, Sophie. He loves fatherhood, “the biggest job in my life,” as he explains it. “It’s tough to describe. It’s tough to prepare for.”
In what little spare time he has, Russ likes to relax and play video games. “I don’t get out much because I’m burning the candle on two ends. I’ll shop a little bit on Amazon. That takes up more time than I’d care to admit,” he chuckled.
Feel free to reach Russ directly on his cell phone at (262-364-7007) or firstname.lastname@example.org.
Don’t expect a hard sell when one of our H&S Protection sales representatives stops by your place. That’s not our style.
Instead, expect our representative to ask about you and your business, find out what makes your business tick, and what security issues you might have. Listen to Dave Kwasinski, H&S Sales Consultant, as he describes his approach:
“After initial introductions, I want to find out about their business and why they want security. Depending on the circumstances they bring up, I’ll let them know what we can provide that fits their situation.”
On a recent ride-along with Dave, we were able to get his views on sales calls, and why businesses in the market for security should consider H&S Protection. He’d recently worked with a candy store that was dealing with theft issues. Kids and adults were stealing chocolate from the shelves.
“We installed a video system that positions the cameras where the shoplifting occurs. By targeting those cameras, the business should be able to catch them red-handed,” Dave explained.
When the images capture unlawful actions, the business owner provides that footage to the police for enforcement, or the owner can hold it over the perpetrators to keep them out of the store, according to Kwasinski.
“The customer needs to know we’re going to stand 100 percent behind anything we install. Too many companies do the install, then disappear. Or the customers don’t get the support or service they deserve,” Dave explained.
“I bend over backwards for the customer. It’s something I’ve always done. Even after we install the system, I’ll come out and help train the customer and make sure everything is running well,” he said.
Dave puts his money where his mouth is, having installed H&S technology in his own home to help him better understand how to plan and operate the system. That’s knowledge he shares with customers. “It’s a hands-on experience,” he said.
Dave Kwasinski’s approach to selling is the H&S way and it can be expected from all of our reps.
Oh, and BTW, Dave laughed when thinking back on the candy story visit, “Man, that chocolate is good.” One of the benefits of helping the candy store owner.
(Editor’s note: This is the second in our two-part series on access control. Please access our most recent blog for Part I.)
Access control systems aren’t perfect. Obstacles must be surmounted.
One of the biggest is getting our people on the same page with our customer’s network person. That’s why we focus heavily on communication during and after the installation. Additionally, each physical structure we service is different. Our solution must be different to meet the demands of the building. That also requires close communication to adapt our installation to protect the facility AND meet the requirements of the customer.
“You can never get too high or too low on yourself about the installation. You have to stay even-keeled because not all are easy. There are complications and changes in every job,” Greco said.
“If we hear from our customer and our technicians that they got through the obstacles, we’re happy and head on to the next job. One installation could go great and another could be difficult, so it’s important to keep yourself mentally in the middle to do your best work,” Greco explained.
H&S provides multiple electronic security services to large, medium-sized and small businesses, along with homes. But access control systems are probably our toughest to install and sell.
Danny relies heavily on his strong experience to get the sale and installation right. Sometimes, important questions go unasked. That’s when he has to be on top of his game to answer those unasked questions so the final product exactly meets the customer’s specifications.
It’s all in a day’s work for Greco and the other sales staff and technicians working out of our Pewaukee and Stevens Point offices. Listening to our customers, communicating consistently and following up makes every one of our access control projects flow more smoothly and keep the customer’s facility expertly protected.
Monday through Thursday:
8am to 5pm CST
Friday: 8am to 4pm CST
N8 W22520 Johnson Dr
Phone: (262) 574-7777
Fax: (262) 574-9088
Stevens Point Office
901 Clark Street
Stevens Point, WI
Phone: (715) 344-0727
Fax: (715) 344-0728