Catching Up

It’s good to catch up with friends and colleagues. Sometimes you pick up tips you hadn’t considered previously.

Recently, we got together with an icon from the Wisconsin and national electronic security industry – Dave Koenig. We’ve known him for years and he’s provided exceptional leadership for our industry at both the state and national levels. Needless to say, we’ve learned a lot from him and used some of his insights to help us here at H&S Protection. It’s good to listen to others who have lessons on success.

Our conversation that evening with Dave was far-ranging, as it typically is, veering off into subjects from the Packers to personnel. We talked for a bit about what we’ve learned over the years.

One subject that stood out was how to attract and keep good employees. We are proud at H&S as a family-run business to have a longstanding positive record in hiring, developing and keeping our employees. That means finding what they do well and putting them in a position to succeed.

The hiring situation in Wisconsin is extremely tight. “Help Wanted” signs appear near many retail and smaller manufacturing establishments on a regular basis. Careful observance of strengths and weaknesses and open communication are more important than ever to keep our employees on a positive track and wanting to stay for the long haul.

We’ve been around since 1959. That’s over 60 years. We’ve learned a few things along the way to help us hire and develop good people in the security industry. When we sit down with someone like Dave Koenig to reminisce, it brings to light some of those situations we might not otherwise have considered. Every conversation helps when it comes to doing your best for your people.

Intrusion Booklet for Dummies

We don’t have an “Intrusion Booklet for Dummies.” There are books on “Excel for Dummies,” “Philosophy for Dummies,” “The Internet for Dummies,” “Auto Repair for Dummies,” and many, many more that you’ll find on Amazon. With our experience at H&S, we could write and publish an “Intrusion Booklet for Dummies,” but that hasn’t been at the top of our agenda.

Instead, what we do when we meet and work with customers on their security systems is to sit down with them afterwards and run through how to operate it. We keep it simple. We listen to the questions asked. We walk the customer through the various steps to operate the system, whether it’s an alarm system, video or access control.

We know the importance of getting you comfortable with the commands necessary to run your security system with confidence. If you don’t feel comfortable, you won’t use it. Then, the system becomes useless, which benefits no one.

Our account representatives and technicians are at your service. They spend time with you to make sure you feel good about the technology, and WANT to use it. We understand not everyone is an expert. In fact, most people are hesitant when it comes to trying new technology.

Part of our job is to overcome these worries, and we’ll stick around until you  feel comfortable.

If you need follow-up, don’t hesitate to reach us in north-central Wisconsin at 715.344.0727 or southeastern Wisconsin at 262.574.7777.