Camera Angles Critical

We know security camera angles are critical. Knowing the “hot spots” of a home or business is one of our skills. Still, we’re always open to tips, listening to our customers and other experts on how best to position cameras – both for deterrence value and to capture illegal activity.

One tip we’ve received, for example, comes from the Kenosha County’s Sheriff’s Department. They advise covering dangerous areas with more than one camera angle. That makes it easier to identify the perpetrator of a theft. H&S Protection agrees. The video we provide law enforcement in this situation helps create a better likeness of the individual.

We’ve also heard from the Department that one of their concerns is business owners not having effective training on how to use the video system. Our team members take this to heart. Not only do we train our people to ensure customers are comfortable with the system when our technicians leave a site, but we also encourage questions at any time. If for any reason there is a question on a system, please contact us in Stevens Point at 715.344.0727 or Pewaukee/Waukesha at 262.574.7777.

Another issue where we’ve received feedback from the Department concerns storage – the need to have enough storage and to hold onto the footage long enough for it to help law enforcement. We take this into account when working with customers to ensure they have the proper amount of storage for the system.

Pixilation – how clear the video appears on screen – is another important issue. If footage is grainy, it’s of no use. If cameras are placed too high or too far away from a scene that needs coverage, the pixilation will not be as effective. We understand this, and take the extra time to find the best line-of-site position and place our cameras for clarity of image.

And, while we don’t provide a “Camera Booklet for Dummies,” we do provide written materials to customers to help them make the best use of their video system. Better camera placement, more storage of video and the use of multiple angles are just three additional ways H&S works to protect your business or home.

Calling an Audible

In football, the quarterback may “call an audible.” When it comes to security systems, you want to make sure the area surrounding your home or business “hears an audible” alarm.

Don’t take that advice from us. It comes from the Kenosha County Sheriff’s Department. Recently, the Wisconsin Security Association (WISA) held a Zoom session with the sheriff’s office on police- and business protection-oriented issues. One area that surfaced was appropriate protection provided by alarm systems.

A tip from the sheriff’s staff during the session with WISA was that “loud audible alarms” are one of THE best deterrents to burglar-related break-ins. The sound drives off the bad guys if they’ve chosen to break in. And, if the alarm has sounded previously, anyone casing the area recognizes that you have an alarm system and it will loudly alert the local community if your business or home has been breached.

No one wants to hear a super loud alarm sounding time after time next door. We recognize that. At the same time, the alarm sounding provides extra prevention and deterrence to your system. Law enforcement knows.

Give us a call to check on alarm options H&S Protection provides. Reach us in Stevens Point at 715.344.0727 or Waukesha/Pewaukee at 262.574.7777.

When You Need and Update or Upgrade

Do you need an update or upgrade to your current security system? There are a number of issues to consider to ensure your system is operating optimally.

First, nationally, cellular systems are being upgraded. H&S Protection is working with customers to get systems switched from 3G (gigabytes of data) to 4G. In addition, with a cellular upgrade, it eliminates the security risk of having your phone line cut. If your phone line is cut, and the alarm goes off, our central station would not get the signal. This improvement helps with connectivity, and, if you have a phone line, going cellular helps eliminate the need (and cost) of maintaining a landline. You can cancel that dedicated landline and save the monthly expense.

Second, a simple visit from our technical staff can easily determine through a quick test whether your battery is low. Replacement of the battery is important to maintain your system’s signal-sending capabilities.

Third, a visit from one of our technicians comes with a diagnostics analysis. If you think there is a problem with your security system or just want to check to make sure all components are running effectively, let us know. This serves as preventive maintenance. When we assess for problems, these tests allow us to determine connectivity and whether there are any communication issues between devices (from your system to the monitoring center).

We check for keypad issues. We test the alarm. If you have cameras, we will take a look at the imaging onsite and on your smart phone.

Fifth, if you have smoke detectors, and the system is 8-10-years-old or older, it is probably a good time for a replacement to ensure safety for your home.

A couple of other odds and ends for you to consider: Door contacts can wear out over time. A visit from our H&S technicians would reveal any issue, test and replace those contacts as necessary.

And, when it comes to video, we check the recorder during any service visit and storage capacity (how far back time-wise you can store video) to ensure they are still meeting the needs of your business or home. Finally, we can  update  the firmware for an increase in security as well.

Ask us about our Preferred Service Plan, where labor and parts are covered 100 percent – eliminating any unexpected costs for you.

If you would like to schedule a service visit with our team for an update, upgrade or just to ensure your security system is operating the way it should, call us in Stevens Point at 715.344.0727 or Pewaukee/Waukesha at 262.574.7777.

When Your State Association Applauds You

When your state association recognizes you repeatedly over the years for excellence, that applause means a lot. The awards mean your peers see how you operate and want others to be aware of what you do the right way.

H&S Protection has been recognized multiple times by the Wisconsin Security Association (WISA) since we combined our Stevens Point and Pewaukee/Waukesha offices in 2007. Our pride in those awards has led us to create a recognition board in our Pewaukee/Waukesha office (with Stevens Point to follow), posting the WISA accolades that recognize the accomplishments of our employees.

It was an interesting production for us, pulling these awards together. When someone receives the plaque and write-up, it is for them personally. They might take the award home or place it on the wall in their office. Our first step towards creating this “recognition panel” was to ask our employees if they’d be willing to bring their awards in. They were.

We appreciate this recognition from WISA. It means we are active in the association and operating professionally at the highest level. Other business owners in the security industry nominate people for these awards. That demonstrates a substantial amount of recognition from association members for H&S.

We are most proud of the receiving the “Dealer of the Year” award not once, but TWICE. Another member of WISA must nominate you for this award, and this recognizes the team effort by all our employees.

Our commitment is always doing our best when it comes to designing security systems for our customers and coaching our employees professionally. When you do things right, you hear about it from others.

Please stop by if you are in the area: Pewaukee Office: N8 W22520 Johnson Drive, Unit H. Stevens Point Office: 901 Clark Street.

Upfront Timing on Your Home Build, Part II

(Editor’s note: This is the second in a two-part series on working with homeowners/builders to assess your security needs early in the process of a home being built.)

If you are building a home and working with a contractor, security needs are often overlooked.   But in today’s world  this is something you SHOULD be thinking aboutearly on.

Today’s homes are more and more connected. Security is part of that equation. Smart homes are dialed into services through your cell phone so you can access and activate lights, heating and air conditioning, security, locks, and your garage door through remote means.

You should address these types of services early in the planning process.  For example, if you want to be able to activate your garage door remotely through Alarm.com, you should bring that up with your contractor so a fully compatible door opener can be purchased; one that works with Alarm.com and connects to Wifi.  Then you’ll have no issues opening and closing the garage door remotely, getting packages delivered inside the garage if desirable or checking to see if you accidently left the garage door open through our smart phone app.

Locks for your home are another issue to consider during the upfront building of your home. You may choose to go wireless, eliminating the need to carry keys. Keyless entry can be provided through a pin keypad.

Choosing to have thermostat control installed during the build process is another consideration.   These devices can save energy and money over the long run.  Waiting to plan these smart devices until after your home is built can mean higher costs later to switch things out.

Many customers want to be in full remote control of their homes, whether that is to protect against intrusion, flood or fire, especially when they have pets at home. Upfront consideration of these issues while building your home is something H&S Protection highly encourages.

Reach out to us for more information during your home build at: Stevens Point, 715.344.0727; Waukesha/Pewaukee, 262.574.7777.

United Way – Special Service Award

H&S Protection was honored recently by the Portage County, WI United Way…

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