Fantastic Customer Service the Calling Card for Heather White

You might say Heather White’s calling card is “fantastic customer service.” Having been in the customer service field previously, along with her current role at H&S Protection, she knows how to provide first-rate service when it comes to billing, customer inquiries and other administrative issues.

White came to H&S in July 2023 after a previous work experience didn’t turn out the way she thought it would. It was “an extremely toxic environment,” she described of her previous situation, and she contrasted that to H&S where the “people, hands down” are her favorite thing.

“I have felt accepted and liked by the team from my first interview, and that feeling has continued every day.  I’m very thankful to be a part of H&S and look forward to our future and growth and being a part of all that we do,” she said.

“We are a genuine group of people who care and want to do better for our customers, our teammates and our company.  Our customer service is fantastic and our response time to any issues and/or concerns is quick and courteous.  You won’t regret going with H&S for your security,” Heather said.

In addition to her previous work in the customer service field, Heather has worked as a stay-at-home mom for over 15 years. She has three boys, Aidan, 16, Noah, 15 and Brendan, 11.

In her spare time, she “loves sea glassing at Grant Park Beach in Milwaukee.  I spend most of my summers watching two of my boys play baseball with their traveling teams and being in or by the water as much as possible.”

To reach Heather directly in our Pewaukee office, you may email her at [email protected], or 262.574.7777.

A Great Place to Work

For eight years now, we’ve been publishing profiles of our employees so current and future customers can put a face to a name and get a sense of who we are — our professional backgrounds, community involvement and family/personal interests. We believe this sets us  apart by helping you make a fully-formed decision on selecting a home or business security provider.

In putting together these profiles, we ask our team what they like about H&S, what makes them enjoy working for us. While the responses vary, we do hear overwhelmingly that they like it here because it’s a great place to work, everyone is helpful, and that  we work together to get the job done right.

Those comments are great to hear because it says something about who we are, and, quite frankly, why we are in business. As a small business, we obviously must turn a profit to stay viable.  At the same time, we have always felt it important to create a supportive environment for our people. That makes for good business. It also translates into how we serve our customers – the team support gravitates to customer support. By caring around the office, that care extends to our customers and the community.

If you get a few minutes, read through some of our past employee profiles. Get to know our people better. H&S is not perfect, but we work very hard to hire good people, train them properly, and give them everything needed to perform their jobs well.   That’s our formula for long-term success.